1. Overview

BankStatementToCSVFile.com offers a 7-day full refund guarantee on all paid subscription plans (Starter, Professional, and Business). We want you to be completely satisfied with our service.

Because our service is delivered digitally and immediately upon purchase, we operate a time-limited refund window rather than a traditional "return" process.

2. Eligibility for a Refund

You are eligible for a full refund if all of the following are true:

• Your refund request is submitted within 7 calendar days of the original purchase date.
• Your subscription was purchased directly through BankStatementToCSVFile.com (via LemonSqueezy).
• You have not already received a refund for a previous subscription on the same account or email address.

3. Non-Refundable Situations

Refunds are not available in the following cases:

• Refund requests submitted more than 7 days after the purchase date.
• Subscriptions purchased through a third-party reseller or partner (not directly from our website).
• Accounts found to be abusing the refund policy (e.g., repeated purchase-refund cycles).
• Free tier usage — the free plan has no charge and therefore no refund applies.

4. How to Request a Refund

To request a refund, follow these steps:

1. Email us at hello@bankstatementtocsvfile.com with the subject line: "Refund Request".

2. Include the email address you used to purchase and, if available, your order number or subscription ID (found in your purchase confirmation email).

3. We'll confirm receipt within 1 business day and process your refund within 3–5 business days.

Refunds are returned to the original payment method used at checkout. Processing time may vary depending on your bank or card issuer (typically 3–10 business days to appear on your statement).

5. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future billing immediately — you retain access to your paid plan until the end of the current billing period. Cancellation alone does not trigger a refund for the current period; you must separately request a refund if you are within the 7-day window.

To cancel, use the link in your subscription confirmation email or contact us at hello@bankstatementtocsvfile.com.

6. Annual Plans

Annual subscriptions are eligible for a full refund within 7 days of the initial purchase. After the 7-day window, annual plans are non-refundable for the remainder of the annual period, but you may cancel to prevent the next annual renewal charge.

7. Exceptional Circumstances

We consider refund requests on a case-by-case basis for situations outside the standard policy — for example, documented billing errors, duplicate charges, or service outages that significantly impacted your ability to use the product. Contact us and we'll do our best to make it right.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. For active subscribers, we'll notify you of material changes by email.